Merging Accounts

A number of users have been waiting to consolidate their accounts and merge their assets under one username. This is currently available through the merge accounts feature, and users will be able to consolidate a maximum of 4 accounts into their main username (5 total).

Merging accounts is a web-app-only feature, and using it, a non-KYC’d account can merge with an account that has completed the KYC process, provided the account is either your personal account (or if you are the parent or legal guardian of a child with an account under the VeVe minimum age, that child’s account).

This feature will permanently transfer all of the collectibles, comics, Showrooms, and Gems from the non-KYC’d account to the main, KYC’d account. MCP points will not be merged.

OMI tokens will NOT be merged — you should transfer these prior to the merge. Instructions on how to move your OMI can be found here:

PLEASE NOTE: We recommend that you download your transaction history from the accounts you’re merging as this will not be available after the merge. History can be downloaded from your wallet at omi.veve.me.

Process

The ability to merge accounts is available for a limited time and will consist of two major steps:

1. FILL OUT THE MERGE ACCOUNTS REQUEST FORM FOUND HERE. Requests must be submitted to this form before 30 April, 2023.
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2. Await notification from the VeVe team that your account is cleared to proceed with the merge.

Once notified, you will first need to log into the account you wish to transfer from. This account will be deactivated once the merging process is complete, and during the request process, you will be able to nominate the account you are transferring your inventory to.

The account you are merging from must:

• Be in good standing (not disabled, not a bot-created account, etc.)
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• Not be KYC’d

When the merge accounts feature is available, the process will be as follows:

1. Log in to the VeVe Web app from the account you wish to merge into your main account. You can do this using the same credentials you use to log into the mobile app, and will need to enter the 2FA code sent to your registered email account
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2. Open the settings menu (top right) and select the ‘Merge Accounts’ option
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3. Read the information provided, and select ‘begin’ when you are ready to proceed
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4. Enter the email address of the nominated KYC’d account (the one you’re transferring all of your assets to) and click submit
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5. You will be required to enter 2FA codes from the requesting account and the nominated account.
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6. You will then be able to view the total number of collectibles, comics, gems, and showrooms that will be transferred to the nominated account if you proceed
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7. If you wish to proceed with the transfer and merge, click ‘next’ and you will be prompted to enter 2FA codes again from your registered account email, and pass facial 2FA, before the process will be initiated.
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8. After passing the 2FA, you will see the success screen, which has additional information about the next steps and expectations.
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Note: users will need to pass a facial 2FA in order to merge their accounts. This can be completed on mobile and/or desktop, and the process will require access to your camera.

If you begin the merge process on a computer and encounter any issues with the facial 2FA you can complete the process using your mobile app (using the mobile camera). However, once the scan is complete you will need to return to the web app to complete the merge process.

How Long Will it Take to Merge My Accounts?

The account merge will take place 48 hours after the request has been initiated, and you will receive an email to both the nominated KYC’d account and the account you are merging, with details of the request.

This email also contains a cancellation link, and you will have up to 48 hours to cancel the merge request. After this time, the merge cannot be canceled.